As a valued Peppard's customer, please note that the following Returns Policy does not apply if you hold a Peppard.uk Business (Trade) account.
Faulty Goods & Incorrect Orders.
If you've received an order from Peppard.uk that is either faulty or not as described, please:
Please ensure to have your account number and order number(s) at hand when contacting us regarding the return of any item(s). Every order placed with Peppard carries an order number, which can be found on your receipt and invoice.
Goods returned for other reasons (other than being faulty or incorrectly supplied by us)
As a valued Peppard's customer, please note that the following Returns Policy applies to all customers of Peppard.uk.
If you wish us to collect the goods we will make a charge of £40.00 plus VAT (£48.00). All returned goods will incur a 20% handling charge if their value exceeds £50.00 plus VAT (£60.00).
Certain stocked goods
We are unable to accept returns of the following:
Special Goods (non-stocked, bespoke or custom orders which have been cut, shaped, manufacturer or mixed according to your specifications) are not eligible for returns. You will be notified of this at the point of order.